Return Policy: All sales on electrical equipment are final. Please read our policies below for all other items.
In Stock Parts: Items which we are currently stocking can be returned within 30 days and must be new, undamaged, complete, uninstalled, and in original factory sealed packaging. Returns on items between 14 and 30 days are subject to a 20% restocking fee.
Special Order Parts: All items that are not currently in stock at the time of the order are considered special orders. There will be a 20% restocking fee on these parts for all returns within 30 days. This is what the manufacturer charges us and is non-negotiable.
The only exception to this policy is if the return is due to an error on our behalf. In this case, we will exchange parts at no cost within 30 days.
Returns will not be accepted after 30 days.
How To Send Back Parts
If you wish to send back a part, please reach out to Support@Crowleycycles.com so one of our Support team members can grant you a Return Authorization number and provide you with return instructions.